Is it a Bicycle? Fun TV/Film Podcast I look forward to this coming out each week, the guys tend to epicly disagree on most movies leading to a pretty deep dissection of why they each think the other is wrong! On the TV side they are very current on new TV coming out and have steered me to a number of TV shows I might otherwise have missed.
They each have a segment within the show that breaks up the podcast nicely, all in all its a great show - only complaint is each episode is usually only an hour, they could easily go longer.
The Dork Night Podcast Great Chemistry Really fun to listen to; the varying hosts have a very good chemistry/rapport, and their interactions are genuinely fun to listen to. The episodes I've listened to have been well structured, and the host has a great grasp of how to keep things moving. I'd check it out if I were you. Audio quality varies due to the teleconference-y recording (which is more than excusable); all the same, a perfectly enjoyable podcast.
The Evolving Contact Center podcast series provides trends, headlines, analysis and interviews with contact center industry leaders and professionals. Topics of content include contact center technology implementation, application integration, business process management, service-oriented architecture for contact centers, and other technology and operations best practices.
Today's podcast features a new segment on the Evolving Contact Center podcast, called "Ask the Expert." In today's show, Robb Duke of Interactive Softworks discusses the benefits of desktop unification for the contact center and its customers. The Call Center School brings tips on reacting to ups and downs in staff levels throughout the day. E-mail [email protected] with questions or comments.
Tim Searcy, CEO of the American Teleservices Association (ATA), joins us again to offer insight on how Congress and regulators will affect the teleservices Industry. Anna Convery, a Nexidia VP, tells us how "flammable customer moments" can be extinguished with speech analytics technology. The Call Center School's Maggie Klenke offers ideas on "picking out the pearls" of an abundance of recorded audio.
Beauty is not skin deep. It goes all the way to the contact center. Episode 6 is loaded with surprises and delight. Listen close and you might win a $25 gift certificate to Bath and Body Works. You'll also get tips on the how to hire "A players" for your contact center. The Call Center School segment features the art and science of scheduling representatives in the contact center.
Today we have an interview with Jennifer East of Knowlagent, who offers advice for how to find the right employees for your contact center to decrease attrition. Penny Reynolds and Maggie Klenke from the Call Center discuss ideas for better IVR menu design.
In today's podcast we have a recap of the IQPC Call Center Summit from the conference chairman, Fred White of Interactive Softworks. Jeff Marr of Walker Information discusses the contact center’s role in building, measuring and maintaining customer loyalty. Penny Reynolds and Maggie Klenke share the art and science of call center staffing.
