Customer experience consultant Stephanie Weaver, author of Creating Great Visitor Experiences, blends the art and science of customer experiences into this podcast series featuring proven methods and interviews with some of the industry’s leading experts. She brings together lessons from for-profit and nonprofit worlds with her own hands-on experience with clients ranging from the San Diego Zoo and the State of California to small businesses.
Interview with Lindsey Kouvaris, Curator at the de Saisset Museum at Santa Clara University in Santa Clara, CA. Lindsey shows three vibrant pieces in their permanent art collection and talks about the role of the curator in choosing and preserving art. Run time: 6:35.
Video interview with Titus Bicknell, Director of Information Technology for Experius Academy about technology platforms for mobile interpretation in museums. Titus spoke at the Going Mobile conference in San Diego’s Balboa Park on Feb. 17, 2010. For a full blog post about the conference, visit this link: http://bit.ly/bsHuwb
Video interview with Nancy Proctor, Head of New Media for the Smithsonian American Art Museum about planning for mobile interpretation in museums. Nancy spoke at the Going Mobile conference in San Diego’s Balboa Park on Feb. 15, 2010. For a full blog post about the conference, visit this link: http://bit.ly/a339Dd
I’ve just posted my 41-minute interview with best-selling author Dr. Joseph Michelli. He covers customer service at Pike Place Fish Market, Starbucks, and Ritz-Carlton Hotels. (See the player in the right sidebar. You’ll also find it on iTunes. Subscribe to get updates automatically.)
You’ll hear his take on creating hope and purpose with your employees, why [...]